Yes, we currently ship to many countries in the world, and any countries that are not available for shipping when you check out is currently under development. For more details on shipping rates and times you can learn during check out.

Once your purchase has been completed, an e-mail confirmation will be sent to the email address that we have on file for you. This e-mail acts as an invoice and includes your order number.

Our standard order processing time is up to five business days. However, we may need a little more time to process your orders during peak periods.

Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.If there is a pre-order product in your purchase, your entire purchase will be shipped out together with the pre-ordered product.For pre-order product, please refer to product description for estimated delivery date.

Take your time exploring our diverse range of products. Click on the relevant categories to discover the items you need. Use our search bar for quick access to specific products.

Once you've found the perfect item, click on it to view detailed information. Select your preferred options such as phone model or casing type. Then, click the "Add to Cart" button.

To ensure accuracy, review the items in your shopping cart. Make any necessary adjustments to quantities or remove items. Click "Proceed to Checkout" when you're ready to finalize your order.

For a seamless experience, either log in to your existing account or create a new one. This step is essential for order tracking and faster future purchases.

Provide accurate shipping details, including your delivery address. Double-check for any typos to avoid shipping issues.

Once your order is confirmed, you'll receive an email with an order number and a summary of your purchase. This email serves as your receipt.

Absolutely! Our aim is to connect fans and creators. Every product we sell is licensed and authentic, ensuring you get a genuine merchandise.

Ensuring the authenticity of products is crucial for building trust with customers and maintaining the reputation of our business.

While it is possible to find anime merchandise on other marketplaces, there is no guarantee that those listings are indeed official goods. KISSUI on the other hand only uses official licensed artworks on our products.

Yes, we only use high-resolution images on our products. That way our customers can enjoy the visual our products can offer.

We only accept Visa, Mastercard, Amex, Union Pay, Shop Pay, Apple Pay, and Google Pay at the moment.

Some countries may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.

If you encounter any issues or have questions about the ordering process or any inquiries, our customer support team is here to assist you. Contact us at info@kissui.xyz

We will be more than happy to help you!